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No matter how great your entertainment or how amazing your event is, food and beverages are usually the center of any big event. Sure, you might have the best menu on the list, but without the right staff to serve it and show it off, you could miss out on a large portion of repeat business and new leads. Yet somehow, the catering staff is often an overlooked factor of an effective event management and an event’s overall success.
In this article, affordable catering Auckland covers some top tips for managing your catering staff at any scale of the event.
Training
One of the biggest attributes of success for catering companies is the staff’s ability to adapt and incorporate new technology in the workplace. But, sometimes catering staff can have little to no experience, and even the ones who have years of experience will still need to undergo training.
On top of the new technology training, it’s always a good idea to have your staff know and go back to the basics. When the employer provides proper training to its employee throughout their term of employment, you’re giving them a proper foundation and a room for them to grow as well.
Getting to Know Your Staff
When you exert an effort getting to know your staff, you come across as a more approachable manager. You can also determine each staff member’s strengths and weaknesses, so you’ll know where to put them in the job role that will set both you and them up for company’s success.
Customer Service
At any kind of event, customer service plays a huge part in managing your staff. It enhances the overall products that the customer receives. In fact, there’s a study that tells us that 86% of consumers are willing to pay more for an upgraded experience. That means there’s a bigger opportunity for caterers and event planners to increase their revenue.
Leadership
As the event planner and catering manager, you’re in charge, and the people under you follow what you do. As a leader, you should model the behavior you want to see from your staff. That means showing up on time and being the last person to leave the event. Of course, everyone is a human, so it’s easy to walk in before an event in a bad mood. But, you have to remember that moods rub off on other people. It might affect your staff’s energy and when it goes down, it can result in the customer’s mood going down. Always stay positive, put your best foot forward, and your business and staff will surely follow.
Rewards
When you give your staff a reward, they will reward you back. One idea is to turn your big event into a competition and reward specific employees who serve the most people or receive excellent feedback from event guests. Having this kind of incentives or rewards can be a great way to motivate your team so they give 100% of their effort during the event.
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