5 Reasons Why Your Business Needs A Bilingual Answering Service

A key to being successful in business is being sensitive to the preferences of both your current clients and customers, as well as the needs of future clients and customers. Spanish is by the far the most commonly spoken language in America besides English, your business while do better when it is responsive to that fact. Let’s look at five of the benefits of having a bilingual answering service, and how having one is an investment in the success of your business:

1. Translate Your Business Message

When you have a bilingual answering service, it means you are committed to not letting a language barrier get in the way of your business dealings. Whether your need a Spanish-English translator on a conference call, or you have been left a message that isn’t in English, the ability to have things translated when needed can help you cut through barriers and create the largest potential base for your business.

2. Turn Your Small Business Into Big Business

Any small business owner knows that repeat business and the expansion of clientele are the key factors to keeping the lights on and the doors open. Capturing leads becomes that much easier when you can answer calls in both English and Spanish.

3. Broaden Your Reception

Being able to route calls to a bilingual receptionist that will answer no matter what your current in-house staff situation is, is an invaluable benefit to your business. Not only does it offer peace of mind about missing important calls, even if you have staff on vacation or out sick, but you know that your Spanish-speaking clientele will be especially appreciative of the extra effort you’ve put into accommodating their needs.

4. Get The Details Across

Businesses that tend towards the technical, such as lawyers, doctors, and contractors, can be daunting for a non-English speaker to approach. It can get to the point where if you don’t have bilingual services available, an entire sector of the marketplace may be unserviceable to you. Don’t let this happen, provide your potential clients with the information they need in the language they need.

5. Save Valuable Time While You’re In The Office

Answering phone calls tend to take up a large part of anyone’s business hours, and having an answering service takes care of that problem for you. Just the fact that you and your staff don’t have to focus on your phones all day long is a huge benefit to having a phone answering service.

In short, you’re business can’t afford to not have a bilingual answering service. Make sure as many potential leads are open to you as possible, and make an investment in the future of your business.